Emergency Service and Disaster Recovery

Communication is critical, especially in times of crisis.  XACT Emergency Support Solutions will be there when major events affect both your customers and your business. 

• 24/7 Coverage – Round-the-clock service ensures that your customers can access your services whenever they need help. 

• Service and Support Dispatch – XACT relays information through your set dispatch channels, providing information to your technicians, drivers, on-call, and support personnel ASAP. 

• Disaster Recovery – When catastrophic events occur, XACT contact centers act as an extension of your business – even if your business loses the ability to operate normally.

• Multi-Channel Communication – Even when standard communication systems go down, XACT has systems in place to continue functioning to meet your business needs. 

We have the capacities you need to handle any task:

• Multiple Geographic Locations
• Emergency Agents on Standby
• Intelligent Switching and Routing Functions
• Backup UPS and Automatic Generator Electrical Feeds
• Redundant Systems and Networks
• Secure Data and Call Centers
• 24/7 Network Monitoring

XACT’s services are customized and specially designed to integrate with your technology needs and current set-up. Let us help you be prepared when unforeseen events result in disaster.

Contact us and let us design a solution for you!