About Us.

XACT TeleSolutions is one of the nation's leading providers of contact center solutions and other teleservices, specializing in the customized design, development, and delivery of complex call handling solutions for over 30,000 customers nationwide.

Our Vision.
To help organizations achieve bottom-line objectives by optimizing their telephone communications management, tools and support. By partnering with XACT, an organization can create a seamless extension of its business, delivered in a cost-effective way. XACT services can grow with its clients’ evolving needs.

How We Help.
XACT TeleSolutions empowers its clients' communications by developing customized solutions that combine live customer service with leading edge technologies. Solutions integrate voice and data, live and automated customer service or helpdesk support, internet-driven or mobile communication tools, among others capabilities.

Solutions.
Systems specialists, telecom engineers, operations staff, and business development professionals design and implement custom applications based on a full assessment of each organization’s existing infrastructure, needs and priorities.

Service.
A nationwide network of contact centers offer 24x7x365 customer service and technical support. XACT’s multi-site infrastructure provides overflow capacity to handle call volume volatility, and ensures that a customer’s calls can always be handled.

Resource Quality.
Extensive training and quality control mechanisms, client-specific certification of dedicated agents, and multi-lingual service all contribute to best-of-kind live support.