Level 1 Technical Support
Our trained Level 1 Tech Support representatives act as a virtual triage unit for your tech support customers. With our agents handling basic troubleshooting, your tech experts won't get bogged down, freeing them to concentrate on more complex customer issues.
XACT Level 1 Technical Support agents are thoroughly trained on the best ways to handle your customer's basic Level 1 technical needs. They answer phone and e-mail requests and attempt to resolve issues as quickly as possible. All calls are logged and tracked with documentation of all actions taken to remedy the customer's problem.
Our Level 1 Technical Support experts can design a process to integrate with your existing technology, allowing an easy flow of information up the Help Desk pipeline.
For more information about how XACT Call Centers can help service your Level 1 Technical Support needs, click here to speak with a representative.
Onsite Technical Support
For the times when your business needs more than a tech support hotline, XACT now offers onsite technical support in six metro areas. The links below detail the services available in these areas. Click here to connect with an XACT representative and learn how XACT can bring tech support to your office.
Atlanta, GA
Onsite services available for IT Consulting include: all versions of Microsoft Windows Server, Windows XP Pro, and Microsoft Exchange groupware solutions,Cisco and Citrix solutions as well as management of multi-office locations, cross-platform connectivity, network migrations, project deployments, planning and leadership.
Metro Atlanta, including: Dunwoody, Sandy Springs, Norcross, Alpharetta, Roswell, Lawrenceville, Marietta, Kennesaw, Woodstock and surrounding areas.
Boston, MA
Onsite services available for IT Consulting include: Network Assessment and Documentation, Computer Hardware/Software Support, Network Administration.
Service areas in Metro Boston include: Cambridge, Newton, Watertown, Waltham, Weston, Wellesley, Needham, Milton, Quincy, Manchester, Winthrop, Revere, Everett, Melrose, and Medford.
New Jersey
Onsite IT Consulting Services include: Network Assessment and Documentation, Computer Hardware/Software Support and Network Administration.
Onsite services available in Essex, Somerset, Union, Mercer, Middlesex, Hudson, Bergen, Passaic, Morris, and Warren counties.
New York
Onsite IT Consulting Services include: Network Assessment and Documentation, Computer Hardware/Software Support, Network Administration.
Onsite service available in the New York City boroughs, including Long Island, Queens, Brooklyn, Manhattan, Upper East Side, Central Park, Park Avenue, Financial District, SOHO, Harlem, Bronx, and Staten Island.
Philadelphia, PA
Onsite services available for IT Consulting include: Network Assessment and Documentation, Computer Hardware/Software Support, Network Administration.
Onsite IT Consulting Services include: Network Assessment and Documentation, Computer Hardware/Software Support and Network Administration.
Onsite services available in the following areas: the entire Delaware Valley as well as the cities of the Greater Philadelphia area, including: Conshohocken, Bensalem, Trenton, Pennsauken, Wilmington, Norristown, Tom River, King of Prussia, Abington, Willow Grove, Downingtown, Hamilton, Manchester, Wayne, Newtown, Malvern, Pottstown, Radnor, Mount Holly, Brick, Reading, Harrisburg, Cherry Hill, Allentown, Bethlehem, Mount Laurel and Lower Merion.
Washington, D.C.
Onsite IT Services include: Computer Support and Network Consulting.
Onsite services available in the greater D.C. area, including: Reston, Arlington, Bethesda, Alexandria, Potomac, Great Falls, Vienna, Columbia, Georgetown, Foggy Bottom, Capitol Hill, Dupont Circle, Anacostia, Adams Morgan.
Contact us today and let XACT design a call center solution for your business needs.
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